Ebay Item Significantly Not as Described

This container consists of the code value and description of the reason why the case is on hold. If the purchase is covered by the eBay Money Back Guarantee policy youll have to accept the return even if you have a no returns policy.

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If you dont hear back from the seller or cant reach a resolution after at least 3 business days escalate.

. You have 10 days to provide Paypal with a tracking number. The buyer messaged me that it arrived in UK and they are about to pick it up and asked how m. See the escalateToCustomerSupport call reference for more information on.

Let the seller know how they can help resolve the problem. Posted by 6 years ago. This section describes a typical flow for a buyer and seller settling an Item Not Received or item Significantly Not As Described case regardless of whether the case was opened through the eBay Resolution Center through PayPal Purchase Protection or other system.

Typically the process has five steps. Item significantly not as described. An item is significantly not-as-described if the seller clearly misrepresented the details of the item in a way that affects its value or usability.

If an Item Not Returned or Significantly Not As Described case is put on hold this container is returned under responseHistoryattributes. An item being significantly not as described means that the item which has been received is significantly different compared to the photos or description used in the original listing. When listing an item for sale its a sellers responsibility to ensure that the description and photos accurately reflect the item.

I appologise in advance i think i posted this somewhere else on these boards but i cant find my post anywhere. If the item isnt as described if its damaged or was damaged in shipping if its just plain junk or never arrived it goes back at the sellers expense and you get a full refund of the original price andyour shipping charges. Buyer opened a Item Significantly Not As Described claim on PayPal for an eBay purchase made in September.

Managing Your Bidding Activity Retract your bid. This field can be considered an alternative to onholdReason which only returns a code value. So the lesson here is folks if you buy something and you dont feel like paying for it say the item is not as described harass the seller into submission if that doesnt work eBay will either force the seller to refund it or Ebay will give you your money back.

Talk to the seller. Most problems can be solved by direct communication between buyers and sellers. The problem in these cases is determining whether the buyer is right that the item you advertised isnt the item you actually.

I even showed the UPC code in the pictures. 0 Kudos marcos10 Contributor Mark as New Bookmark Subscribe. You are covered by the eBay Money Back Guarantee - eBay Money Back Guarantee - opens in a new tab or window if you receive an item that is not as described in the listing.

Not sure how best to proceed. So the buyer gets 650 from eBay. Now I have a buyer that is claiming that the item they recieved is not as described.

EBay Chit Chat and More. My son bought a 100 yr old musical instrument from a seller and paid by paypal it was a zither sort of like a harp. The buyer opens a case.

Item Significantly Not As Described SNAD Disputes. Not sure how best to proceed. How do I file a significantly not as described claim on eBay.

Escalate the case to eBay. If you dont receive an item you paid for or you receive an item thats not as described in the listing were here to help with guidelines and tools for resolution. There is no place for the buyer to change anything about the sale in particular because.

Item Not Received or Significantly Not as Described Disputes Buyers may initiate communication on the eBay site when they havent received an item or the item they received is significantly not as it was described. In this case it was a PCGS MS70 Krugerrand. If OTHER is used as the escalation reason it is recommended that the seller use the optional comments field in the request to explain andor justify the escalation reason.

If you bought it over eBay and it isnt right its the sellers problem not yours. We want you to be happy with your buying experience. If your item hasnt arrived or isnt as described contact the seller by opening a case in the Resolution Center.

The customer is telling me that the upc entered does not match. They immediatley opened a case with ebay. After some 16 years with no problems somebody opened significantly not as described and not matching the photos case.

Reasons that an item may be considered significantly not-as-described include but are not. It costs you NOTHING. It was an eight hundred dollars item for which I accepted 700 and it went to UK.

Oct-30-2009 1036 AM. Saying that buyers should have their shipping costs refunded when they feel the product is significantly not as described is a lame as saying that buyers should get refunds on the price of the product itself when they feel the shipping was too slow andor badly done. According to the Paypal process when you file a claim for an item that is significantly not as described you must return the item at your cost in order for Paypal to issue a refund for the amount you paid not the return shipping costs.

Buyer opened a Item Significantly Not As Described claim on PayPal for an eBay purchase made in September. Warranty Program Buy a warranty for your recent eBay purchase. Refer to eBay Return policy - eBay Return policy - opens in a new tab or window for more details.

It is a BIG eBay seller not a one guy operation. Escalation reasons for Item Not Received and Significantly Not As Described cases differ slightly. Please note that this does not include cases where you are merely disappointed with the item or where the item did not meet your expectations.

I took pictures of the movie cover front and back. When a buyer pays they have completed the transaction for the item described by the seller. Heres how you can protect yourself as a buyer.

If the buyer reports that the item arrived damaged or doesnt match the listing description youll see different options for responding to the return. It arrived and was left on the door step wrapped in one layer of bubble wrap in a. The customer didnt contact me at all.

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